Customer Service & Care
Flowers' Conditions and Quality.
Further investigation with digital photos taken if there is any complain with the flower bouquet or arrangement taken before it is being sent out to its destination. A replacement of a fresh new bouquet might be replaced depending on the condition after investigation.
Things to take Note:
Every design of the flowers bouquet will varies a little depending on the shapes an sizes of the flowers and foliages. They all have its very own unqiue characteristic. The best mix from Flowerville will be given to our valued customers.
Flowerville will not accept responsibilities for late or non-deliveries under the following conditions:-
1. Recipient is not present at the address given within those hours during which delivery was requested.
2. The address given was incorrect OR No such person at the given address.
3. No valid contact number was given for us to make reasonable attempts to contact the recipient in order to execute the order successfully.
4. We guarantee the delivery of fresh, beautiful flowers all the time, substitutions may be necessary on occasion due to the seasonal changes of flowers, and flower condition.